Students manage their name, email, phone and password under My account. Teachers manage their public profile under Profile Settings in the teacher portal. Account deletion is requested through a form on the website.
Students: My account
Step 1: Open My account
Choose My account in the menu, or your name at the top right and then My account.
Sign in to open this screenStep 2: Update your details
Under Your details, change your full name, email address or phone number, then choose Save details. You see Saved.
Step 3: Change your password
Under Password, enter your current password and the new one twice, then choose Change password. You see Password changed.
Step 4: Check where you are signed in
Where you are signed in lists your recent sign-ins. Sign out other devices signs out every other phone and computer; the device you are using stays signed in.
Profile fields
Fields on this form
- Full nameRequired2–120 characters
- Shown on your dashboard and used on certificates.
- EmailRequiredA valid email, up to 160 characters
- Your sign-in and where every email goes. It must not belong to another account at this school.
- PhoneOptional7–15 digits; may start with +
- Optional contact number for the school: a Pakistani number (0300 1234567) or, if you live abroad, your number with its country code (+44 7700 900123).
- Student code
- Shown under your name if the school gave you one. You can't change it; quote it when you contact the school.
Changing your password
Fields on this form
- Current passwordRequired
- The password you use now.
- New passwordRequired8–128 characters
- Pick one you don't use on other sites.
- Confirm new passwordRequired
- Must match the new password exactly.
- Don't know your current password (for example you always use email codes)? Sign out and use Forgot password on the sign-in page instead.
- Changing the password here keeps you signed in on your other devices. Resetting it through Forgot password signs you out everywhere.
- Teachers: the teacher portal has its own password form under Account & security. It signs out every other device and needs 10–72 characters with an uppercase letter, a lowercase letter and a number. See Teacher account and security.
Teachers: Profile Settings
- Teachers edit their name, headline, avatar and teaching bio under Profile Settings in the teacher portal. The full guide is Your teacher profile and settings.
- The primary email is shown there but can't be changed. Ask NSDP if it needs to change.
- Teachers change their password and sign out other devices under Account & security in the teacher portal, with stricter password rules (10–72 characters with an uppercase letter, a lowercase letter and a number). The full guide is Teacher account and security.
Keeping your account safe
- Prefer email code sign-in on shared computers, and choose Sign out when you finish.
- Never share a sign-in code. Staff will never ask you for it.
- If you get a code or a reset email you didn't ask for, someone may have typed your email. Your account stays safe as long as nobody has the code; reset your password if you are unsure.
- Resetting your password signs you out on every device.
- Teachers can also choose Sign out of all other devices under Account & security in the teacher portal, and see their recent sign-ins there.
Deleting your account
Accounts aren't deleted from inside the portal. Use the account deletion request form on the website (/account-deletion). NSDP support and, when it can be identified, your school are told; your ownership of the account may be checked, and you usually get a reply within 7 business days. Deletion itself can take up to 30 days, and some records may be kept where the law, payments or disputes require it.
The deletion request form
- Account emailRequiredUp to 160 characters
- The email you sign in with.
- School domain or nameRequired2–180 characters
- The school's web address or name, so the request reaches the right school.
- Account typeRequired
- Student, Teacher, School admin, Company admin or Other.
- Additional detailsOptionalUp to 2000 characters
- Anything that helps confirm the account is yours.
Messages you may see
Messages you might see
“This email is already used by another account.”
WhyAnother account at the school has that email.
FixUse a different email, or contact the school if both accounts are yours.
“Current password is incorrect”
WhyThe current password you typed doesn't match.
FixTry again, or sign out and use Forgot password.
“New password and confirmation do not match.”
WhyThe two new-password boxes differ.
FixType the same new password in both boxes.
“Invalid password details”
WhyA password is shorter than 8 or longer than 128 characters.
FixChoose a password of 8 to 128 characters.
“Enter your full name (2 to 120 characters).”
WhyThe name is too short or too long.
FixType your full name as it should appear on your certificate.
“Enter a valid email address.”
WhyThe email is missing its @ or its domain.
FixCheck the email for typing mistakes.
“Enter a valid phone number, for example 0300 1234567 or +44 7700 900123.”
WhyThe phone has letters, or too few or too many digits.
FixUse digits only (with + and the country code if you live abroad), or leave it empty.
“Changing details is not available while previewing an account. Exit the preview first.”
WhyNSDP staff are looking at the account in preview mode.
FixOnly the account owner can change their details.
FAQ
My name is wrong on an existing certificate.
Fix your name under My account, then contact the school so they can update the certificate.
Can I have two accounts at the same school?
Not with the same email. Each email can have one student account per school.
How do I sign out?
Choose your name at the top right, then Sign out.
I no longer have access to my email address.
Contact the school so they can confirm who you are and update it.