You can reach NSDP by phone, WhatsApp, email or the NSDP Rehnuma help desk chat. For most questions, start with this help centre or Rehnuma: they answer at any time of day. When you need a person, use the helpline or ask Rehnuma to pass your question to NSDP's team.
Which channel for what
| You need help with | Best way |
|---|---|
| How to do something in the portal | Search this help centre, or ask NSDP Rehnuma. |
| Courses, fees, admission or campuses | Ask NSDP Rehnuma: it reads the live course list. For anything it cannot answer, call the helpline. |
| A payment that did not go through, or paid but no access | Call the helpline or email support, with your payment reference, the course name and the email on your account. |
| Signing in or your account | Try Forgot password first. If that does not work, call the helpline or email support from the email address on your account. |
| Laptop Scheme or Asaan Karobar Card | Your application page in Laptops & Karobar Card shows every result and reason. To challenge a result, appeal there. For other questions, ask Rehnuma or call the helpline. |
| A lesson's content | Ask in the lesson's discussion, so your teacher sees it with the lesson. |
| Instructors and campuses: a decision, payout or record NSDP must settle | Open a dispute on your panel's Disputes page, so the case stays on record. |
| A complaint, or something only a person can solve | Ask NSDP Rehnuma for a person ("talk to a human", "agent se baat karni hai"). You get a ticket number and NSDP's team replies by email. |
NSDP Rehnuma and "Talk to a person"
Step 1: Open the chat
The round green button with the NSDP crest at the bottom right of the screen.
Step 2: Ask your question
In English, Urdu or Roman Urdu. It answers in the language you write in.
Step 3: Ask for a person if you need one
Type "talk to a human", "agent se baat karni hai", "insaan se baat" or "I have a complaint". The chat confirms a ticket number and the email NSDP's team will reply to. Your chat is attached, so you do not need to repeat it.
Step 4: Or use Need more help?
In the chat's menu (the three dots at the top), choose a topic, add a note and a phone number for a call back.
The ticket topics are: courses, admission and fees, the Laptop and Karobar Card schemes, certificates, technical problems, payouts and earnings, account and sign-in, and other. The full guide is in NSDP Rehnuma, the NSDP help desk chat.
Before you contact NSDP
- Note your full name and the email or phone number on your account.
- Note what you were trying to do, the page, the time and the exact message you saw. A screenshot helps.
- Keep any reference number: payment reference, PSID, ticket number, application number or certificate serial.
- For a payment, note the amount, the date and the method you used.
Questions
Can I get help outside helpline hours?
Yes. This help centre and NSDP Rehnuma are open day and night. You can also email support or ask Rehnuma for a person at any time.
I asked for a person. How will I hear back?
By email, at the address the chat confirms with your ticket number. If you added a phone number in Need more help?, NSDP may call you back.
I cannot sign in, so I cannot open the chat in my panel.
Use Forgot password first. NSDP Rehnuma is also on the NSDP website, and you can call the helpline or email support.