A dispute is a written case between your campus and NSDP administration. Use it for anything that needs a decision or a correction from NSDP, so the facts, replies and outcome stay on record. For a quick question, Contact NSDP by email is enough.
The Disputes page
- The figures at the top: All disputes since the campus joined, Open (with how many are under review by NSDP), Awaiting your reply (NSDP answered last) and Resolved (with how many are closed). Choose a figure to filter the list.
- Two lists, Open and Resolved, also reachable from the sidebar. Open holds Open and Under review cases; Resolved holds Resolved and Closed ones.
- Search by subject or description, and filter by status, category and priority.
- Each row shows the subject, number of messages, last update, the linked batch, the category, priority and status. Raised by NSDP marks a case NSDP opened with your campus; Your reply needed marks a case where NSDP answered last.
Opening a dispute
Step 1: Go to Disputes and choose Open a dispute
The toolbar's New → Open a dispute goes to the same form.
Sign in to open this screenStep 2: Pick a category
Choose the closest fit from the list below. The form shows a one-line hint for the category you pick.
Step 3: Set the priority
Normal suits most cases. High is for classes or payments affected right now.
Step 4: Link a batch if it is about one
Only batches held at your campus are listed. Leave it as Not about a particular batch otherwise.
Step 5: Write a subject and a description
Say what happened, when, who was involved and what outcome you need.
Step 6: Add images (optional)
Choose Add images or drag pictures into the box: screenshots or photos, for example of a paper register. PNG, JPG or WebP, up to 5 MB each and 5 per message. Remove a thumbnail with its ✕ before you send.
Step 7: Choose Open dispute
The dispute opens and your description becomes the first message of the conversation.
The dispute form
- Category *Required
- What the dispute is about (see the table below).
- PriorityDefault: Normal
- Low, Normal or High.
- Related batch (optional)Default: Not about a particular batch
- One of the in-person batches held at your campus, including past ones.
- Subject *Required5–160 characters
- A one-line summary NSDP sees in its list.
- Description *Required20–4,000 characters
- The full account: what, when, who, and the outcome you need.
- Images (optional)Up to 5, PNG/JPG/WebP, 5 MB each
- Screenshots or photos uploaded from your device; they show as thumbnails in the conversation.
| Category | Use it for |
|---|---|
| Batch & scheduling | Batch dates, timetable, seats, or a class that was moved or cancelled. |
| Attendance | A register that is wrong, locked or missing sessions. |
| Teacher | A teacher assigned to your campus, or a teacher request decision. |
| Payout | A payout, withdrawal or earning that looks wrong. |
| Student | A student registration, transfer or conduct issue. |
| Campus profile | Your campus listing, contact details or status. |
| Other | Anything that does not fit the categories above. |
A dispute about a payout
How a dispute moves
- CampusCampus
Open
Your dispute is with NSDP administration.
- NSDPNSDP
Under review
NSDP picked it up (any NSDP action moves it here). The progress bar shows NSDP reviewing and when NSDP last updated it.
- CampusCampus
Your reply needed
NSDP answered last. The dispute shows NSDP is waiting on your reply.
- NSDPNSDP
Good outcome: Resolved
NSDP has settled it. A resolution note explains the outcome.
- CampusCampus
Good outcome: Closed
The matter is finished. You can close your own dispute once it is settled for your campus.
Dispute statuses
- OpenRaised and waiting for NSDP, or reopened by a new reply.
- Under reviewNSDP administration is working on it.
- ResolvedNSDP has settled it; read the Resolution from NSDP. Replying reopens it.
- ClosedFinished, closed by NSDP or by your campus. Replying reopens it.
Replying and closing
- Open a dispute to read the whole conversation. Each message shows who wrote it (Your campus or NSDP administration) and when; attached images show as thumbnails and open full size in a new tab.
- Write in Your reply, add images if needed, and choose Send reply. On a resolved or closed dispute the button reads Reply and reopen: sending it sets the dispute back to Open and clears the resolution note.
- Choose Close dispute when the matter is settled for your campus. You can reply later to open it again.
- The Details panel lists the category, priority, linked batch, linked payout request, last activity and the date it was settled.
Disputes raised by NSDP
NSDP administration can also open a dispute with your campus, for example about a batch or a payout. It appears in your list marked Raised by NSDP, and its details say Opened … by NSDP administration. Reply in the thread as you would on your own dispute.
While the campus is suspended
You can read every dispute, but you can't open new ones, reply or close them. The page shows This campus is suspended and the buttons are locked.
Messages you may see
Messages you might see
“Choose what the dispute is about.”
FixPick a category.
“Write a subject of 5–160 characters.”
FixShorten or lengthen the subject.
“Describe the problem in 20–4000 characters.”
FixAdd enough detail, or trim a very long description and send the rest as a reply.
“Each link needs a label and an address starting with https://.”
FixFill in both parts of every link, or remove the empty one.
“That batch is not held at this campus.”
WhyThe batch link does not belong to your campus.
FixPick a batch from the list, or leave the field empty.
“That payout request could not be found.”
WhyThe payout link is not one of your campus's requests.
FixStart again from the request on Payouts → Requests.
FAQ
Who can read our disputes?
Your campus portal and NSDP administration. Teachers and students can't see them.
Can I attach files?
Not directly. Upload the file to a shared drive and add its https:// link as evidence, with a clear label.
Should I use a dispute or email NSDP?
Use a dispute when you need a decision or a correction and want it on record. For a quick question, use Contact NSDP.
Can I edit or delete a message?
No. Send a new reply with the correction.