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Help centre

Account & security
Which emails you get and how to stop them
The emails NSDP sends you, which ones you can stop (bulk emails, partner referral emails) and which you can't, how the Manage notifications page works for sign-in code emails, and what to do if emails stop arriving.
Approvals & reviews
What happens when a course is sent for review
NSDP reviews recorded courses and instructors' live classes before they go live, and reviews later changes too. Saving is not submitting: how to submit changes with a note, editing again afterwards, the Review requests page, what students see meanwhile, and what to do when changes are requested.
Getting started
How signing in works
Sign in with a one-time email code, your password or Google (when your school offers it). Which page to use, how codes work, how long you stay signed in, and what each sign-in message means.
Campus operations
Ratings and reviews of your on-campus classes
The campus Reviews page shows what students said about the on-campus classes at your campus, published on the NSDP website after NSDP's check. Your campus can reply once to each review and report one that breaks the rules, but never edit or delete it. A suspended campus can only read.
Campus operations
The campus partner agreement
Why the campus portal opens on the Agreement page, how to read and accept the NSDP Campus Partner Agreement, what happens when NSDP publishes a new version, and where to find the signed record later.
Certificates
Verifying a certificate
Every certificate has a unique certificate number. Anyone, such as an employer, can check it on the public verification page without signing in. Here is what the check shows.
Getting started
Contact NSDP support
NSDP's helpline, WhatsApp and email, NSDP Rehnuma (NSDP's AI assistant), and which one to use for courses, payments, sign-in, schemes and disputes.
Getting started
Getting help
Where to look first, and who to contact for what: your course's discussion, NSDP Rehnuma and its tickets, NSDP's helpline, WhatsApp and email, and disputes for campuses and teachers.
Getting started
NSDP Rehnuma, NSDP's AI assistant
Ask NSDP Rehnuma, NSDP's own AI assistant, about courses, campuses, admissions, schemes and your own account, in English, Urdu or Roman Urdu, and ask for a person whenever you need one.
- What you can ask…design ka on-campus course Lahore mein?", "How is my progress?", "Am I eligible for a laptop?", "How do I…
- What an answer looks like…and one to three buttons that open the right page. Thumbs up or down under each answer: tell NSDP…
Getting started
Using the help centre
How to open the help centre, switch between the Student, Instructor, Campus and Affiliate partner help centres, search, browse topics, jump to a section and share a link to exactly the right place.
Getting started
Your earlier chats with NSDP Rehnuma
Every chat with NSDP Rehnuma, NSDP's AI assistant, is kept for you: open Previous chats to read one again or carry on with your latest. On the website, prove your email with a one-time code to see chats from your other devices.
- Can I delete my chats?Chats are deleted automatically after the retention period. To ask for earlier removal, contact NSDP support.
- On the website: staying signed in to the chat…(a secure cookie) and greets you by name, on every page and in new tabs. On a shared or public computer,…
Account & security
Resetting a forgotten password
Request a reset link by email, choose a new password within 60 minutes, and what happens to your other signed-in devices. Also covers expired links and emails that don't arrive.
Account & security
Verifying your identity and bank account
Your account opens at once, but before NSDP reviews your courses and pays your earnings it checks who you are. What to upload, the automatic checks, why the bank account must be in your own (or your institution's) name, and what happens after you submit.
Campus operations
Updating your campus profile (change requests)
Edits to your campus profile are sent to NSDP as a change request per section. Your live profile stays as it is until NSDP approves. How to send, follow, update, answer and withdraw a request, and what each status means.
Campus teachers
Answering NSDP's questions on a teacher request
When a teacher request shows Information needed, NSDP has paused its review and asked you something. How to revise the request and send it back without using up an attempt.
Courses
A course's students and their progress
See who is enrolled on a course, their enrolment status and how far they have got. How progress is counted, what the teacher view shows, and what a campus sees for a recorded course attached to it.
Courses
Building the curriculum: sections and lessons
Add modules (sections) and lessons, reorder them, publish lessons, bulk-upload videos and files, and save the outline. What saves at once, what waits for Save, how changes to a live course are submitted, and the messages you may see.
Courses
Course information and setup
Create a recorded course, then fill in its Information (title, descriptions, learning details, cover image, course settings, intro video) and use Setup to see what is still missing. The fee and the certificate are set by NSDP. Covers saving, submitting for review and the course statuses.
Courses
Setting a course's price
The fee of a recorded course is set by NSDP (Rs 1,000 per month, times the months the course takes, paid in one payment at checkout), so instructors and campuses see the price but do not set it. Where the fee shows, why the Pricing tab is read-only, and how the tab works when prices can be edited.
Certificates
How live batch certificates are earned
Live and in-person batches can award a certificate for attendance and required class work. Learn the attendance minimum, how attendance is counted, which class work counts, and how certificates are delivered once the teacher marks the batch as completed and NSDP approves.
- Where to find your certificate…certificates with their other certificates under My certificates, where they can be downloaded and shared.…
- Why is my percentage low early in the batch?The percentage is worked out against the whole timetable from the start, so it rises as classes are held and marked.
Affiliate partners
Checking that an affiliate partner is real
Anyone can check a Certified NSDP Affiliate Partner certificate by its number, by scanning its QR code or opening the verify link. What a valid result shows, what "Not found" means, and what partners are and are not.
Affiliate partners
Invitation links and adding a role to your account
What happens when you join NSDP through a partner's invitation link: that partner becomes your permanent partner and follows every account you add later. Also how the Join links add an instructor or partner panel to the login you already have.
- Can I change my partner?No. The partner who brought you is kept on your accounts and is never replaced.
- Join links: adding an instructor or partner panel…need a new email to take on another role. The Join pages add a new panel to the login you already have. Link…
Payouts & money
Campus payout requests and their statuses
How to send a payout request, what each field of the request form accepts, the one-open-request rule, what every request status means, and how to answer NSDP, cancel or dispute a request.