Students can write to you privately from their own portal Inbox about a recorded course or live class you teach. Those conversations land on your Student messages page. A student always writes first: you answer, but you cannot start a conversation from here (to reach every student, post an announcement or send an email instead).
Answering a message
Step 1: Open Student messages
The list shows each student, the course or class, the last message and when it was sent.
Sign in to open this screenStep 2: Find the conversation
Use Search conversations to filter by the student's name or the course.
Step 3: Open it
On a phone the conversation fills the screen; Back to conversations returns to the list. Opening it marks it read.
Step 4: Write your reply and send
Enter sends; Shift + Enter starts a new line. The student reads it in their portal Inbox.
Messages, comments, questions or announcements?
| Tool | Who sees it | Use it for |
|---|---|---|
| Student messages | Only you and that student | Private matters: a missed class, a personal question, a problem with access. |
| Lesson comments (recorded courses) | Every student of the course | Questions about a lesson that others may share. |
| Class questions (live classes) | The whole batch | Questions asked in a batch's discussion. |
| Announcements | Everyone in the course, or one batch | Notices you start: time changes, reminders. |
Common errors
Messages you might see
“Unable to load the inbox”
WhyThe connection dropped or your session expired.
FixRefresh the page. Sign in again if asked.
“Unable to send the message”
WhyThe reply was empty, longer than 4000 characters, or the connection dropped.
FixCheck the text and send again; your draft stays in the box.
Why is the list empty?
No student has written to you yet. Conversations appear here as soon as a student of one of your courses or classes sends a message.
Can I message a student first?
No. Post an announcement for a course or batch, or send an email from Emails.
Do school administrators see my conversations?
School staff can see every conversation of the school, so they can help with complaints and disputes.