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Help centre

Account & security
Your teacher profile and settings
Fill in your teacher profile section by section: about you, contact, expertise, qualifications, links, and availability. See which fields are public, how completeness is counted, and what isn't changed here. Your CNIC and bank account are on the separate Verification page.
Account & security
Which emails you get and how to stop them
The emails NSDP sends you, which ones you can stop (bulk emails, partner referral emails) and which you can't, how the Manage notifications page works for sign-in code emails, and what to do if emails stop arriving.
Account & security
Your account, profile and password
What you can change on your account page as a student, how to change your password, where teachers manage their profile, keeping your account safe, and how to ask for your account to be deleted.
Teaching
Creating a course and getting it published
The whole path of a recorded course in the instructor portal: the New course page, the fee set by NSDP, the intro video, building the curriculum, sending the course for review, and saving then submitting changes once it is live.
Approvals & reviews
What happens when a course is sent for review
NSDP reviews recorded courses and instructors' live classes before they go live, and reviews later changes too. Saving is not submitting: how to submit changes with a note, editing again afterwards, the Review requests page, what students see meanwhile, and what to do when changes are requested.
Approvals & reviews
Your review requests page
One list of everything you have sent to NSDP for review (first publishes and changes to live courses and classes) and any saved changes not yet submitted: what each status means, the figures, the filters, and what to do next.
- Why can't I submit from this page?…so it happens on the course or class itself. This page only shows where each request stands.
- My request was returned without a note. What now?Check the course against the review checklist in How courses are reviewed, or raise a dispute to ask NSDP.
Getting started
How signing in works
Sign in with a one-time email code, your password or Google (when your school offers it). Which page to use, how codes work, how long you stay signed in, and what each sign-in message means.
Account & security
Teacher account and security
The teacher portal's Account & security page: check your sign-in details, change your password, sign out of every other device and review your recent sign-ins.
Teaching
Answering student comments and questions
Moderate and answer the questions students post on your course lessons, on the Course discussions page: the queue, its tabs and filters, approving or rejecting, public and private replies, bulk actions, AI drafts, and how campuses share moderation.
- Why can't a student reply to my answer?Students can reply only in approved threads. Approve the first comment.
- Where did Global Comments go?It is the same page under a new name: Course discussions, in the Students…
Teaching
Class work: assignments, quizzes and materials for live and on-campus classes
Assignments, quizzes and resources for a live Zoom class are added inside a week of its Curriculum & batches tab; an on-campus class uses the On-campus class work page. How to add them, mark what students hand in, and how class work counts towards the batch certificate.
Teaching
Course bundles (no longer created by instructors)
Instructors can no longer create or manage bundles: the Bundles menu row, the New bundle action and the bundle pages are switched off. What that means for you, and how a bundle that NSDP builds works.
Teaching
Creating a live session and sending it for review
Create a live Zoom class on one page, finish it in a workspace laid out like a recorded course (Setup, Information, Pricing, Curriculum & batches, Certificates, Students, Assignment marking, Questions, Preview), and send it to NSDP for review. The fee set by NSDP, the intro video, saving against submitting, and the common messages.
Teaching
Emailing your students
Write an email to your students from the Emails page: choosing a recorded course, a live class or batch, or one student, picking up to 50 students, the Insert fields, the preview, and following delivery in History.
Teaching
Marking assignment submissions
Mark the work students hand in for assignment lessons on the Assignment marking page: the queue and its tabs, giving marks and feedback, returning work for another try, and what students see.
- What happens to my feedback if the student resubmits?It is cleared with the old attempt. Mark the new attempt as usual.
- Where did Assignment Submissions go?It is the same page under a new name: Assignment marking, in the Student…
Teaching
Selling digital downloads
Your Downloads library holds the files you use in lessons and the files you sell. How to reach the page now that it is not a menu row, uploading, listing a file in the public Downloads catalogue with a price, how students get it, and managing your files.
Teaching
Your course ratings and replying to reviews
The Reviews page shows the ratings students gave your courses and classes on the NSDP website: the average, how students rated, the details and the trend. You can reply once to each review and report one that breaks the rules, but never edit or delete a student's review.
Certificates
Verifying a certificate
Every certificate has a unique certificate number. Anyone, such as an employer, can check it on the public verification page without signing in. Here is what the check shows.
Getting started
Contact NSDP support
NSDP's helpline, WhatsApp and email, NSDP Rehnuma (NSDP's AI assistant), and which one to use for courses, payments, sign-in, schemes and disputes.
Getting started
Getting help
Where to look first, and who to contact for what: your course's discussion, NSDP Rehnuma and its tickets, NSDP's helpline, WhatsApp and email, and disputes for campuses and teachers.
Getting started
NSDP Rehnuma, NSDP's AI assistant
Ask NSDP Rehnuma, NSDP's own AI assistant, about courses, campuses, admissions, schemes and your own account, in English, Urdu or Roman Urdu, and ask for a person whenever you need one.
- What you can ask…design ka on-campus course Lahore mein?", "How is my progress?", "Am I eligible for a laptop?", "How do I…
- What an answer looks like…and one to three buttons that open the right page. Thumbs up or down under each answer: tell NSDP…
Getting started
The NSDP instructor agreement
Why the portal asks you to accept the instructor agreement before anything else opens, how to sign it, what it covers, how to read or print it later, and what happens when NSDP updates it.
Getting started
Using the help centre
How to open the help centre, switch between the Student, Instructor, Campus and Affiliate partner help centres, search, browse topics, jump to a section and share a link to exactly the right place.
Getting started
Your earlier chats with NSDP Rehnuma
Every chat with NSDP Rehnuma, NSDP's AI assistant, is kept for you: open Previous chats to read one again or carry on with your latest. On the website, prove your email with a one-time code to see chats from your other devices.
- Can I delete my chats?Chats are deleted automatically after the retention period. To ask for earlier removal, contact NSDP support.
- On the website: staying signed in to the chat…(a secure cookie) and greets you by name, on every page and in new tabs. On a shared or public computer,…
Getting started
Your teacher portal at a glance
A tour of the teacher portal: the dashboard, every menu group and row, the New menu, the course workspace tabs, and where to go for each job.
Account & security
Resetting a forgotten password
Request a reset link by email, choose a new password within 60 minutes, and what happens to your other signed-in devices. Also covers expired links and emails that don't arrive.
Account & security
Verifying your identity and bank account
Your account opens at once, but before NSDP reviews your courses and pays your earnings it checks who you are. What to upload, the automatic checks, why the bank account must be in your own (or your institution's) name, and what happens after you submit.
Teaching
Running an on-site course
For teachers linked to a campus: create a course taught at your campus, set its duration so the portal works out the weeks and the fee, write the weekly plan, send it for review, and follow registrations and certificates. The fee and the certificate are set by NSDP. No batches or meeting links.
Teaching
Student messages: replying to your students
The private conversations students open with you about a course or live class you teach: where they appear, how to find and answer one, what students see, and how messages differ from comments, questions and announcements.
- Do school administrators see my conversations?School staff can see every conversation of the school, so they can help with complaints and disputes.
- Common errors…dropped or your session expired. Refresh the page. Sign in again if asked. "Unable to send the message"…
Teaching
Teaching live batches and marking attendance
Run the batches of your live Zoom class from the Curriculum & batches tab: batches and admissions, weeks and Zoom classes, connecting Zoom, starting a class, automatic recordings, attendance, registrations, and marking a batch as completed so NSDP can deliver the certificates.
Campus teachers
Teaching at a campus: batches, courses and who to contact
For teachers linked to a campus: scheduling in-person batches at your campus, running the classes and attendance, what the link means for your own courses, how your earnings work, and whether to ask the campus or NSDP.
Courses
A course's students and their progress
See who is enrolled on a course, their enrolment status and how far they have got. How progress is counted, what the teacher view shows, and what a campus sees for a recorded course attached to it.
Courses
Building the curriculum: sections and lessons
Add modules (sections) and lessons, reorder them, publish lessons, bulk-upload videos and files, and save the outline. What saves at once, what waits for Save, how changes to a live course are submitted, and the messages you may see.
Courses
Course information and setup
Create a recorded course, then fill in its Information (title, descriptions, learning details, cover image, course settings, intro video) and use Setup to see what is still missing. The fee and the certificate are set by NSDP. Covers saving, submitting for review and the course statuses.
Courses
Setting a course's price
The fee of a recorded course is set by NSDP (Rs 1,000 per month, times the months the course takes, paid in one payment at checkout), so instructors and campuses see the price but do not set it. Where the fee shows, why the Pricing tab is read-only, and how the tab works when prices can be edited.
Certificates
How live batch certificates are earned
Live and in-person batches can award a certificate for attendance and required class work. Learn the attendance minimum, how attendance is counted, which class work counts, and how certificates are delivered once the teacher marks the batch as completed and NSDP approves.
- Where to find your certificate…certificates with their other certificates under My certificates, where they can be downloaded and shared.…
- Why is my percentage low early in the batch?The percentage is worked out against the whole timetable from the start, so it rises as classes are held and marked.
Certificates
The certificate of a recorded course
The certificate design and wording are set by NSDP: one design for all recorded (self-paced) courses. An instructor previews it on the course's Certificates tab. When students receive it, what it carries, and what the messages on the preview mean.
Affiliate partners
Checking that an affiliate partner is real
Anyone can check a Certified NSDP Affiliate Partner certificate by its number, by scanning its QR code or opening the verify link. What a valid result shows, what "Not found" means, and what partners are and are not.
Affiliate partners
Invitation links and adding a role to your account
What happens when you join NSDP through a partner's invitation link: that partner becomes your permanent partner and follows every account you add later. Also how the Join links add an instructor or partner panel to the login you already have.
- Can I change my partner?No. The partner who brought you is kept on your accounts and is never replaced.
- Join links: adding an instructor or partner panel…need a new email to take on another role. The Join pages add a new panel to the login you already have. Link…
Payouts & money
Teacher earnings and withdrawals
How you earn a share of paid sales of your courses, bundles, live sessions and downloads, when earnings become available, and how to request a withdrawal and follow it to payment.
Payouts & money
Your payout account (teachers)
Withdrawals are paid into the bank account in your verified identity. Where to see it, which kinds of account NSDP pays, and how to change it.